Refund Policy

After we receive and inspect the returned product, we will notify the customer by email whether the refund has been approved or rejected.

Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, wallet, etc.). Actual credit time depends on the bank or payment provider.

For Cash‑on‑Delivery (COD) orders, refunds are issued as bank transfer or UPI transfer to the details provided by the customer; COD charges and original shipping fees are non‑refundable.

If the product received is defective, damaged, or wrong item, the customer must contact us within 48 hours of delivery with photos/video. After verification, we may offer a full refund, free replacement, or store credit, including return shipping, at our discretion.

In cases where the courier marks an order as delivered but the customer has not received it, we will raise a complaint with the courier. Refunds in such cases are processed only after the courier’s investigation is completed.

We do not offer refunds for delay caused by courier or factors beyond our control, but we support customers in tracking and resolving such issues